Meet The Team
My role is to go out into businesses and help them with their Sage software, making sure that it's a really useful tool to help them to run their company. That might involve training, one off support queries, report design, process management, or a combination of all of those things., every day is different.
I've worked with Sage software since 2001 when I joined the technical support team at Sage UK head office in Newcastle.
After 6 years there offering telephone & email support for accounts & payroll, as well as spells of coaching new recruits & writing knowledge-base articles, I felt the need to get more involved with the people I was helping and went to work in an accountancy practice. Here I delivered bespoke training & support on Sage 50 to clients as well as helping the accountants when they had queries with the software.
I learnt a lot about what different customers wanted from their software, especially on the tracking and reporting side, and trained in the Sage report designer so that I could create customised reports to help clients get exactly what they needed out of the program, as well as showing them how to put the information into it.
I loved this involvement, but soon realised that I wanted the flexibility to do things my way, so in 2007 I took the plunge to become self employed. The way I work hasn't really changed in that time - the software has moved forwards, & we now work with Sage One as well as Sage 50, but my main aim is to help people to run their business successfully using Sage software.
I can usually be found at the SBC office in Brunswick, sorting email enquiries, tweeting, and generally making sure that everything which needs to be done in the background gets done whilst Sue concentrates on delivering client training & support.
My history isn't with Sage, or even accounts, but it's the organisation & management side of things where I focus.
I started my working life in the offices of a building firm, initially taking sales calls & orders but soon progressing to leading a team, organising jobs, & eventually moving down to London to run the office there.
When I came back to the North East I spent some time in the hospitality trade, before becoming self-employed working with mobile phones.
As SBC has grown & Sue is out of the office with clients most days I've gradually taken on a larger role in the business, using my management skills to keep things (and Sue) organised whilst she's out on site.
Now that the online world is becoming increasingly the place to be I've set up
our social media pages (use the links below to follow us on Twitter or like our Facebook page) and keep these up to date, as well as our new website. (It's a work in progress with new information appearing regularly so keep looking back for updates or join our mailing list to be kept informed).